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Frequently Asked Questions

Answers to your Common Questions about our Services.

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General

Can AM Group Exteriors cover my entire home exterior?

Bundled home exterior services combine multiple exterior improvement projects into a single package. This can include services like roof replacement, siding installation, window replacement, and door replacement.

Where can I see your products in person?

We have regional showrooms across Southwestern Ontario. Call us at +1 877-281-6900 to find the location nearest you! Take a look at our gallery and follow up on Instagram for inspiration.

KITCHENER WATERLOO
230 Gage Ave, Kitchener, ON

OWEN SOUND
319414 Grey Rd 1, Owen Sound, ON

LONDON, ON
207 Exeter Road, London, ON

COLLINGWOOD
9485 Beachwood Road, Collingwood, ON

MUSKOKA
2251 Highway 11 South, Gravenhurst, ON

Is there someone who can come to our house to give us a quote and can work around our schedule?

Absolutely! We have many qualified AM Group Exteriors consultants on staff, and our team will always work around our customers’ schedules.

Do you offer warranties on your products and workmanship warranties?

We stand behind our products and warranties for all of our products and services. Learn more about our warranties.

Does AM Group offer financing options for home improvement projects?

Absolutely! We understand that home improvement projects can be an investment, and we’re here to help you make it happen. AM Group Exteriors offers financing options throughout the year to make your dream renovation a reality. Contact Us to learn more.

What types of commercial buildings does AM Group specialize in?

AM Group has extensive experience in constructing a wide range of commercial buildings such as apartment buildings, office complexes, retail spaces, new residential construction and more.

We can tailor our services to meet the specific needs of your project, regardless of size or complexity.

Windows & Doors

Is it time to replace my windows?

There are several signs that your windows may be nearing the end of their lifespan and need replacing.

  • Age: Generally, windows over 25 years old are due for an upgrade.
  • Performance: Difficulty opening or closing, excessive fogging or ice buildup on the inside panes, drafts, and air leaks all indicate potential problems.

Do you offer a warranty on your windows and doors?

We stand behind our products and offer a lifetime warranty on all windows and doors! Learn more about our warranties.

What makes your customization options different?

By manufacturing our windows and doors in our facility right here in Ontario, we have complete control over the customization process. This allows us to create unique solutions that perfectly match your design preferences and functional needs.

Can new windows lower my energy consumption?

Absolutely! Modern windows are designed for energy efficiency. Tight seals and advanced materials help keep your home comfortable and reduce heating and cooling costs. Upgrading to new vinyl windows will see a number of benefits:

  • Vinyl windows won’t warp, so the seal’s integrity remains intact, reducing energy loss.
  • Vinyl never needs painting and resists discoloration, maintaining its beauty over time.

Will new windows filter out UV rays that fade furniture and hardwood floors?

Yes! We offer two options to protect your furniture and floors from UV rays:

  • Low-E Coating: This invisible coating on the window panes blocks up to 50% of UV rays.
  • Laminated, Insulated Glass: This option provides even greater protection, reducing UV penetration by up to 99%.

What is the time limit on a quote from AM Group Exteriors?

All quotes from AM Group Exteriors are valid for up to 12 months, giving you ample time to make a decision that’s right for you.

How do you ensure quality in your products?

In addition to offering exceptional customization, we prioritize performance and quality. All our windows and doors are CSA-approved and Energy Star-qualified, ensuring exceptional energy efficiency and lasting durability.

Where can I see your products in person?

We have regional showrooms across Southwestern Ontario. Call us at +1 877-281-6900 to find the location nearest you! Take a look at our gallery and follow up on Instagram for inspiration.

KITCHENER WATERLOO
230 Gage Ave Kitchener, ON N2M 2C8

OWEN SOUND
319414 Grey Rd 1, Owen Sound, ON

LONDON, ON
207 Exeter Road, London, ON

COLLINGWOOD
9485 Beachwood Road, Collingwood, ON

MUSKOKA
2251 Highway 11 South, Gravenhurst, ON

What tax incentives or rebates are available when installing new, energy efficient windows?

While tax incentives and rebates for energy-efficient windows vary by location, here’s a breakdown to get you started:

  • Federal Level: Canada offers a 30% tax credit with no cost limit for qualified energy-efficient replacement windows.
  • Provincial Level (Ontario): Ontario has programs offering rebates or tax incentives to qualifying homeowners who undergo an energy audit.

Important Note: We recommend contacting your local government agency or energy provider to determine specific programs and eligibility requirements in your area.

Many new windows contain Argon gas, what is it and why is it used?

Many new windows are filled with Argon gas, a colourless, odourless, and non-toxic gas. Here’s why it’s used:

Improved Insulation: Argon gas is denser than air, reducing heat transfer between the window panes. Think of it like a thermal barrier, similar to how good insulation keeps your home comfortable.

Reduced Heat Transfer: By slowing heat movement, Argon gas helps keep your home warmer in winter and cooler in summer, boosting energy efficiency. This translates to potential savings on your energy bills.

Is there someone who can come to our house to give us a quote and can work around our schedule?

Absolutely! We have many qualified windows consultants on staff, and our team will always work around our customers’ schedules.

Do you offer windows in different colours?

Absolutely! We have a wide variety of colours available for our windows, allowing you to perfectly match your home’s exterior and interior design.

What styles of windows do you offer?

We offer a broad range of window styles to suit your preferences. From classic double-hung windows to modern casement windows, we have something for everyone.

Can I get custom-sized windows?

Yes! Unlike many window companies, we don’t limit you to standard sizes, designs or styles. Since we manufacture our windows in-house, we can create windows in various dimensions to fit your unique architectural requirements.

What door materials do you offer?

We offer beautiful and durable fibreglass and steel doors, providing you with options to match your style and needs. Whether you’re looking for a grand entryway door or a secure patio door, we have you covered.

Can I choose the colour of my door?

Just like our windows, our doors come in a vast array of colours. This allows you to achieve a cohesive look for your entire home.

What door styles do you have available?

We offer a variety of door styles to enhance your home’s curb appeal. Choose from contemporary styles for a modern look or traditional styles for a timeless aesthetic.

Roofing

How do I know I need a new roof?

Several signs indicate the need for a new roof, including but not limited to significant leaking, missing shingles, curled shingle edges, shingle granules in the gutters, daylight through the roof boards, sagging areas, and the roof’s age approaching or surpassing its expected lifespan. If you notice any of these signs, it’s wise to contact a professional for a comprehensive inspection.

How often should I have my roof inspected?

It’s recommended to have your roof professionally inspected at least once a year, preferably before winter. This allows for early detection of any potential problems, such as:

  • Missing or damaged shingles
  • Signs of wear and tear
  • Debris buildup in gutters
  • Potential leaks

Early intervention can save you money on repairs and prevent more extensive damage down the road.

What is the average lifespan of a roof?

The lifespan of a roof depends largely on the materials used and the conditions it’s exposed to. Asphalt shingles, for instance, can last between 15 to 30 years, while metal roofs may last 40 to 70 years, and slate, copper, and tile roofs can last over 50 years with proper maintenance.

What warranties does AM Group Exteriors offer on roofing?

We stand firmly behind our workmanship with a standard 10-year warranty, with an option for an extended 25-year workmanship warranty. As an Owens Corning Platinum Preferred Contractor, we offer a lifetime non-prorated warranty, transferable once, covering all costs related to removal, labour, and disposal, ensuring your peace of mind for decades to come.

What should I ask a contractor when getting roof quotes?

When seeking roofing quotes, ensure you ask for recent and older references, verify if the workers are employed full-time or are subcontractors, inquire about liability and WSIB insurance, and ask about the safety certifications of the workers. An informed customer ensures a mutually beneficial outcome.

What causes ice damming, and how can it be prevented?

Ice damming occurs when melting snow refreezes at the roof’s edge, forming ice dams. These dams can cause water to pool and eventually leak into your home. The primary cause is heat loss from the home, leading to insufficient attic insulation and inadequate ventilation. Prevention measures include installing ice and water shield membranes, upgrading attic insulation to meet building codes, improving attic ventilation, and ensuring eavestroughs are clean and properly sloped. Learn more about Attic Insulation.

How does proper ventilation affect my roof?

Ventilation is vital to the health and longevity of your roof. Inadequate ventilation can lead to an accumulation of heat in summer or cold in winter, expediting the aging process of your shingles. Proper ventilation maintains consistent air circulation, reducing the likelihood of issues such as leaks, curling, blistering, rotting of the deck, and compromised insulation.

Why is underlayment crucial for my roof?

Underlayment, specifically Owens Corning Deck Defense, provides an essential layer of protection between your shingles and the roof deck. This layer is your home’s first defence against wind-driven rain, torn or broken shingles, and ice damming in winter, ensuring the longevity and durability of your roof.

What happens if a worker gets injured on my site?

At AM Group Exteriors, we prioritize the safety of our employees and your property. Our team comprises seasoned professionals who adhere to stringent safety protocols all year round. We are fully insured with a $10,000,000.00 Liability Insurance policy, protecting our clients in the unlikely event of an accident. Additionally, each employee is covered by WSIB insurance, safeguarding homeowners and workers alike.

Hiring a roofing service without such comprehensive coverage could expose you to significant risk and liability.

Can you perform a roofing job in any season, or are there optimal times of the year?

While roofing can technically be done in various weather conditions, the optimal time for roofing projects is during dry, warmer seasons. This prevents delays and complications associated with rain, snow, and extreme temperatures, ensuring the best quality of installation. However, emergency repairs can be addressed as needed, regardless of the season. Contact us for your roofing needs all-year round.

Insulation

What is the new minimum R-value for attic insulation as of 2017?

As mandated by the provincial government starting January 1, 2017, the minimum R-value for attic insulation is R-60, which translates to approximately 22 1/4 inches of insulation. This regulation ensures improved energy efficiency in homes.

What is the R-value?

R-value is a standardized metric used to determine how well a material insulates against heat transfer. It measures the thermal resistance of the material or composite system. The higher the R-value, the better the insulation performance.

How should I choose an attic insulation contractor?

Selecting the right contractor is crucial. Look for licensed, insured professionals with certifications specific to attic insulation. Experience and a solid reputation, backed by positive customer references, are key indicators of a reliable contractor.

Can attic insulation protect my roof?

Yes, attic insulation plays a critical role in protecting your roof from extreme heat and moisture, which can cause shingle deterioration, sagging trusses, and mold growth. Proper insulation helps maintain a stable attic environment.

Does attic insulation benefit my home in the summer?

Absolutely. Attic insulation helps retain cool air during summer, reducing the workload on your air conditioning system and saving on cooling costs.

What is the typical duration for installing attic insulation?

The installation time varies depending on the attic’s size but typically takes about two to three hours for most homes.

Are there any financial aid programs for attic insulation upgrades?

The Ontario government offers programs to assist homeowners with attic insulation upgrades, with grants up to $5,000 for eligible applicants, aiming to enhance energy savings.

How do I determine the best type of insulation for my home?

While various factors influence this decision, loose-fill fibreglass insulation is widely recommended by experts for its effectiveness and is the most commonly used.

What are the advantages of using loose-fill attic insulation?

Loose-fill fibreglass insulation can achieve desired R-values at lower densities compared to other materials, making it a cost-effective option for many homeowners.

Exteriors

How often should I inspect or replace my eavestrough and siding?

Routine annual inspections are recommended to identify any issues or damages. Replacement timelines vary based on material wear, damages from weather, or aesthetic updates.

How can new siding improve my home's energy efficiency?

Quality siding materials can provide additional insulation, reducing heat loss in winter and heat gain in summer, thereby lowering energy costs.

What should I consider when choosing materials for my soffit and fascia?

Durability, maintenance requirements, aesthetic compatibility with your home, and resistance to local weather conditions are key factors when selecting materials for your soffit and fascia.

Can damaged eavestroughs affect my home's foundation?

Yes, improperly functioning eavestroughs can lead to water accumulation around your foundation, potentially causing erosion, basement leaks, and structural issues.

What are the signs that my soffit and fascia need replacing?

Indicators include visible rot, peeling paint, signs of animal intrusion, and inadequate attic ventilation. These signs suggest it might be time for a replacement to ensure proper roof ventilation and aesthetics.

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